Complaint and Call to Action Information for SHE-PICgroup
At SHE-PICgroup, we are committed to providing excellent service and maintaining the trust of our clients. If you have any concerns or complaints regarding our services or how we handle your personal information, we encourage you to reach out to us. We take all feedback seriously and will work diligently to resolve any issues you may experience.
1. How to File a Complaint
If you have a complaint or concern, please contact us through one of the following methods:
– Email: Send an email to info@shepic-group.com with the subject line “Complaint.”
– Phone: Call us at 803-897-7008 to speak with a representative about your concerns.
– Mail: Write to us at 136-4 Forum Drive #1230, Columbia, SC 29229, detailing your complaint and how we can assist in resolving the issue.
Please include your full name, contact information, and a detailed description of the problem so we can effectively address your concerns.
2. Complaint Resolution Process
Upon receiving your complaint, we will:
1. Acknowledge receipt of your complaint within 2 business days.
2. Investigate the issue thoroughly.
3. Provide a formal response and resolution within 30 days.
In some cases, additional time may be required to resolve more complex issues. If this is the case, we will keep you updated on the progress of the investigation and any actions we are taking to address your concerns.
3. Escalation Process
If you are not satisfied with the resolution of your complaint, you may request that your case be escalated for further review by contacting us again using the same methods listed above.
4. Regulatory Complaints
If you feel that we have not adequately addressed your privacy concerns or believe we are in violation of state or federal privacy laws, you may also file a complaint with the following regulatory authorities:
– South Carolina Department of Consumer Affairs
– Website: [https://consumer.sc.gov](https://consumer.sc.gov)
– Phone: (803) 734-4200
– Address: 293 Greystone Blvd., Suite 400, Columbia, SC 29210
– Federal Trade Commission (FTC)
– Website: [https://www.ftc.gov](https://www.ftc.gov)
– Phone: 1-877-FTC-HELP (1-877-382-4357)
– Address: Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580
5. Call to Action: How You Can Help Improve Our Services
We value your feedback and welcome suggestions on how we can better serve you. If you have any ideas or recommendations for improving our services or website, please feel free to contact us using the following methods:
– Email: Send an email to info@shepic-group.com
– Phone: Call us at 803-897-7008
– Mail: Write to us at 136-4 Forum Drive #1230, Columbia, SC 29229
Your feedback helps us maintain the highest standards of service and professionalism. We appreciate the opportunity to assist you and look forward to hearing from you.
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Thank you for choosing SHE-PICgroup. Your satisfaction is our top priority, and we are committed to addressing any issues or concerns you may have promptly and effectively.